Sutherland Jobs in Hyderabad Sutherland Global Services is offering a promising opportunity for freshers and early-career professionals in Hyderabad. The company is actively recruiting for the International Voice Process Executive role, providing a solid entry point into the ever-growing customer service and BPO sector. This full-time position is designed for individuals eager to work in a fast-paced environment with a focus on international communication.
Sutherland Recruitment: Overview for Freshers
If you’re looking for jobs in Hyderabad for freshers, Sutherland’s current hiring drive might be the ideal start to your career. This position involves handling voice-based customer interactions across inbound and outbound calls. Your primary task will be to support international clients, address queries, and ensure complete customer satisfaction through effective communication.
Candidates with strong English-speaking skills, quick learning abilities, and a customer-first attitude are encouraged to apply. Both work-from-office (WFO) and work-from-home (WFH) options may be available depending on the business requirement.
Key Role Responsibilities You Will Handle
As an International Voice Process Executive, your day-to-day responsibilities will include managing customer calls, resolving complaints, guiding customers through troubleshooting processes, and updating internal systems as required. The role demands professionalism, accuracy, and a commitment to resolving customer queries during the first interaction itself.
In addition to providing customer support, you may also be expected to escalate complex cases to senior teams, coordinate internally for issue resolution, and stay updated with the company’s policies through regular training.
Candidate Requirements and Preferred Skills
This opportunity is open to both freshers and candidates with up to 2–3 years of experience in customer support or voice-based BPO roles. Applicants must hold an undergraduate or postgraduate degree from a recognized university.
Key qualifications for the role include:
- Fluency in spoken and written English
- Typing speed of at least 35 WPM with 90% accuracy
- Willingness to work night shifts in a rotational format
- Strong interpersonal skills and a customer-oriented mindset
- Residence within 15 km of Uppal or Manikonda is preferred
Candidates with a basic understanding of CRM tools and previous international voice experience will have an added advantage.
Why Choose a Career with Sutherland?
Joining Sutherland offers you the chance to work in a globally respected organization known for its focus on customer experience. Employees benefit from full professional training, competitive pay packages (₹2.5–3.5 LPA), cab facilities, and an energetic workplace culture.
The position also provides exposure to international clients and real-time problem-solving, which is invaluable for anyone looking to grow in the BPO or IT-enabled services sector. For freshers, this is an excellent way to kickstart your career with one of the leading names in the industry.
Walk-in Drive and Application Process
Sutherland is currently conducting walk-in interviews in Hyderabad for eligible candidates. Preference is given to immediate joiners. Interested applicants can expect a fast-tracked selection process that values communication skills, confidence, and readiness to work in dynamic environments.
The hiring process includes communication rounds and basic aptitude evaluations to determine your customer-handling potential. Selected candidates will receive detailed onboarding and training before stepping into their roles.
Disclaimer
This post is for informational purposes only. Please visit the official Sutherland website or trusted job portals to verify the latest job openings, eligibility criteria, and application procedures. We do not guarantee job placement or hiring by the company.
FAQs: Sutherland Jobs in Hyderabad
What is the salary offered for this role at Sutherland in Hyderabad?
The expected salary range is between ₹2.5 LPA to ₹3.5 LPA depending on your experience and skills.
Can fresh graduates apply for this job?
Yes, freshers with good communication skills and a relevant degree can apply.
What are the working hours or shift timings?
The job involves rotational night shifts aligned with international time zones.
Is prior experience mandatory for this role?
No, experience is preferred but not mandatory. Full training will be provided.
Where is the job location, and is work-from-home allowed?
The primary location is Hyderabad. While WFO is preferred, some WFH options may be available depending on the project.
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